Frequently Asked Questions About DocVilla
Straight answers to the questions practices ask us before they book a demo — pricing model, onboarding, features, billing, and support.
Frequently Asked Questions
We've compiled a list of answers to common questions.
What kinds of practices use DocVilla?
Independent practices of every size — solo providers, small and mid-sized groups, and multi-specialty practices — across 20+ specialties including primary care, mental health, pediatrics, med spas and IV therapy, direct primary care, and telehealth-first practices. Whether you’re a solo provider or a multi-specialty group, the templates, forms, and billing rules are configured for your specialty.
Is DocVilla a good fit for a new practice that hasn't opened yet?
Yes — new practices are a large share of the practices that join DocVilla. Because there’s no data to migrate, we set up your templates, forms, fee schedule, patient portal, and e-prescribing before opening day, and our team handles payer enrollment for electronic claims, eligibility, and ERA during setup. See our guides to how to start a medical practice and EHR setup for new practices.
How does DocVilla pricing work?
DocVilla is priced per provider, in four tiers — Bronze, Silver, Gold, and Platinum — so you pay for the providers you have and scale as you grow. Current plan details are on the plans and pricing page, and exact pricing for your practice is quoted during a 1-hour demo configured for your specialty.
What does onboarding and training look like?
Onboarding is a guided setup with the DocVilla team: your specialty templates, intake and consent forms, appointment types, patient portal branding, e-prescribing activation, and payer enrollment are configured with you, and your staff is trained on the workflows they’ll use. The scope and schedule are set during onboarding based on your practice and any integrations you need; the setup guide walks through the sequence.
Can DocVilla migrate my data from my current EHR?
Yes. DocVilla’s team manages the full transition — demographics, clinical notes, documents, and balances. Because every practice’s records are different, we prepare a migration plan and quote after reviewing your data. See the EHR data migration guide for details.
Does DocVilla work with AI scribes?
Yes. DocVilla is fully web-based, so third-party AI scribe browser extensions can be used alongside it; depending on that third-party software’s capabilities and your plan with it, its push-to-EHR option can send generated notes into DocVilla SOAP notes. DocVilla’s own AI features — Patient AI Summary, AI claim scrubbing within our billing services, and medical dictation — are described on the AI EHR page.
Does DocVilla support e-prescribing, controlled substances, and compounded medications?
Yes. DocVilla sends prescriptions through the Surescripts network, supports EPCS for controlled substances with PDMP checks, and can send compounded-medication prescriptions electronically to compounding pharmacies. See e-prescribing for details.
Can I see patients in multiple states by telehealth?
On the platform side, yes — DocVilla’s built-in telehealth runs in the browser with no download for patients, supports scheduling across multiple time zones, and lets you chart, prescribe, and bill the visit in one system. Licensure in each state where the patient is located remains the provider’s responsibility.
Does DocVilla support co-signatures for nurse practitioners and physician assistants?
Yes. A practitioner signs the note, the supervising physician co-signs, and the chart locks once both signatures are in place — with any later updates documented as a separate addendum. See how NP-owned practices use it on the nurse practitioner page.
Is medical billing built in, and can DocVilla do the billing for me?
Billing is built into the EHR: eligibility checks, claims created from the coded encounter, claim scrubbing, electronic filing, ERA posting, denial management, and patient payments in one workflow — see EHR with integrated medical billing. Practices on DocVilla’s EHR that prefer to outsource can add DocVilla’s medical billing services, performed by our own billing team; the service is not offered to practices on other EHRs.
Does DocVilla do medical coding or provider credentialing?
No. Diagnosis and procedure codes are assigned by your providers in the chart, and credentialing with payers is between the provider and each payer. DocVilla handles payer enrollment for electronic claims, eligibility, and ERA, and our guide to provider credentialing for a new practice explains the difference.
Does DocVilla support direct primary care and membership billing?
Yes. Direct primary care and cash-based practices can set up recurring monthly memberships charged to a card on file, with invoices generated automatically and members managing their subscription through the patient portal — inside the same EHR that files insurance claims for hybrid practices.
What does the patient portal include, and can it carry my practice's branding?
Every DocVilla practice gets a free patient portal: online scheduling for in-person and video visits, intake and consent forms, secure messaging, records and results, and online payments. A white-labeled patient portal and mobile apps under your practice’s own brand are also available.
Which labs does DocVilla integrate with?
DocVilla exchanges electronic lab orders and results with Labcorp, Quest Diagnostics, AccuReference, and Vibrant Wellness. Each lab approves the connection for your practice as part of setup; see lab integration for how orders and results flow into the chart.
Is DocVilla HIPAA compliant?
Yes. DocVilla is HIPAA compliant, with data encrypted in transit and at rest, audit trails, role-based access controls, two-factor authentication, and a Business Associate Agreement for every practice.
What devices and browsers does DocVilla run on?
DocVilla is cloud-based and runs in a modern web browser on Mac, Windows, and tablets — nothing to install on your computers, and your patients use the portal and mobile apps on their own devices.
What support do I get after go-live?
Email and phone support, a ticket portal, a searchable knowledge base, and training videos — plus the option to add features as your practice grows. DocVilla is rated 4.9/5 across 178 reviews on Capterra, Software Advice, and GetApp, including awards for customer support; read what practices say on our reviews page.
Support Questions for Current DocVilla Users
Already a customer? These are the quick fixes — the full answers live in the knowledge base and the support ticket portal.
My notifications aren't coming through on a Mac.
This is a Chrome permission setting on macOS. Go to Mac System Settings → Notifications → Google Chrome → enable “Allow notifications.” Full steps are in the knowledge base.
eRx won't open and shows an "automatically logged out due to inactivity" message.
A Chrome security setting is blocking the session cookie the e-prescribing module uses. In Chrome, open chrome://flags, search “cookies without,” set Cookies without SameSite must be secure to Disabled, and relaunch. Step-by-step screenshots: Chrome cookie fix.
I'm getting an error that a video call is already in progress.
Usually another tab already has the video visit open, or a stale browser cookie is conflicting with the new session. Close any other DocVilla tabs, then clear your browser’s cookies and cache and start the visit again.
Why does DocVilla require two-factor authentication?
Two-factor authentication protects patient data if a password is ever compromised and is part of how DocVilla meets HIPAA security expectations. Read more on the two-factor authentication page.
Where are the knowledge base and training videos?
The DocVilla knowledge base covers every workflow with screenshots, the training video playlist walks through them on screen, and the support ticket portal reaches our team directly.
About DocVilla
DocVilla is a cloud-based, all-in-one platform for independent medical practices: EHR and charting, practice management and scheduling, telehealth, e-prescribing with EPCS, a free patient portal, integrated medical billing, lab integration, and inventory management — in one system, priced per provider. Templates, forms, and billing rules are configured for 20+ specialties, and the platform is HIPAA compliant.
A Top-Rated EHR for Medical Practices
DocVilla is rated 4.9 out of 5 from 178 reviews across Capterra, Software Advice, and GetApp — one of the highest-rated cloud-based EHR platforms for medical practices. With all essential features consolidated into one platform — EHR, practice management, eRx, patient portal, patient communication, customizable templates, medical billing, and document management — medical practices can streamline their workflows and eliminate copying and pasting patient data between different software systems. Read what practices say on our reviews and testimonials page, or schedule a free demo to see DocVilla configured for a medical practice.
Didn’t Find Your Answer?
Ask it in a live demo. A 1-hour DocVilla demo is a walkthrough with our team, configured for your specialty — you tell us what matters to your practice and we run it on screen while you watch.